Resilience and Emotional Intelligence
Personal resilience is the capacity to maintain well being and work performance under pressure, including being able to bounce-back from setbacks effectively. Emotional Intelligence is the ability to recognise our own feelings and those of others, for motivating ourselves and for managing our emotions and in our relationships.
Understanding the root causes of our emotions and how to use them can help us effectively identify who we are and how we interact with others.
Our Resilience and Emotional Intelligence training courses are designed to maintain well being of delegates and enable us all to work well under pressure.
Objectives:
- Manage emotions better
- Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
- Successfully communicate with others in a non-verbal manner
- Identify the benefits of emotional intelligence
- Balance optimism and pessimism
