Handling Conflict Personal Development Training Course

This session is for you if you need to understand, manage or deal with challenging situations. It gives greater insight into human behaviour, identifying why some people can be difficult and how to deal with different types of people.  We will also look at how to produce positive outcomes from difficult situations.

This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.

Training workshop objectives:

• Recognise the characteristics of difficult people
• Assess your own interpersonal skills
• Learn techniques to identify and change behaviour – both your own and others
• Learn how to communicate in difficult situations
• Understand the principles of Transactional Analysis
• This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.
• Learn effective techniques to minimise conflict